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"I recently contacted customer service concerning an isssue I was encountering with my Kozy World Heater.  I wish I'd kept her name, so I could thank her personally,  but I did not.   She was very helpful and polite.  I explained my issue and she immediately detected my problem and the solution.  Within 3 days I had my part to repair my heater.  Instructions were clear and even I could make the repair successfully.  My heater is back in operation and my dogs are cozy once again.  Thank you.Larry SnowWauseon, Ohio"